Booking Terms & Conditions
• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing
• Maximus Detail will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
• All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
• We cannot guarantee any firm times when accepting your booking.
• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type
• We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty.
• Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival
• We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by stripe inc
• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
• All vehicles are cleaned at the customers own risk
• All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of Maximus Detail
Maximus Detail reserves the right to refuse service to anyone.
•Maximus detail reserves the right to refuse or deny customer demands above and beyond the booked detailing
•Maximus Detail will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered
Our Service Terms & Conditions
• We may ask you where you heard about Maximus detail in order to gauge our marketing strategies
• We may conduct customer satisfaction surveys
• We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.
• We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)
Cancellation Terms & Conditions
• We require 24 hours notice to cancel any booking/detailing service.
• Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost.
• Same day appointments that are cancelled will incur a charge of 25% of the service cost.
• Maximus Detail reserve the right to take full payment if a booking is cancelled on the day without prior agreement.
•Maximus Detail reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
•Maximus Detail reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
• Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.
• If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.
• Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Maximus Detail voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
• Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
• Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
• Only services included in your order and additional services authorized by Maximus Detail are covered under our service guarantee. Any services not authorized by Maximus Detail are at customer's own risk.
• Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Maximus Detail
• Any claims must be filed within 48 hours of the completion of the service by phone, email (firstname.lastname@example.org), or submitting a review online. Pictures of the area must be emailed to email@example.com within 24 hours of the claim being made.
• All window tint installations come with a limited lifetime warranty. Your tint warranty is provided directly by the film manufacturer. Sample warranty information.
• Maximus Detail does not warranty against product defects.
• Maximus Detail will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service.
• Prices do not include the removal of old film. Prices for film removal are based on the condition of the vehicle and the glass.
• Minimum price for tint removal is $20 per window.
• Any additional fees to remove your old film will be discussed prior to your service commencing.